Impact De La Motivation Financière Du Personnel De Santé Sur La Qualité Des Soins Administrés Aux Patients A L’hôpital Général De Référence De Kalemie (RDC)

Motivation (financial and / or non-financial) remains the essential element that allows health personnel to carry out their work with objectivity, ethics and strict respect of profession rules. The aim of this study was to help improve the provision of care by health workers. Methods: This was a prospective cohort descriptive and analytical study carried out among health personnel at the Kalemie General Referral Hospital (DRC) from October 2016 to June 2017, i.e. eight months. Results: Out of 102 health personnel questioned, 49 (or 48%) are satisfied with their financial situation. Only 21 health personnel (20.6%) receive full compensation made up of risk premiums and salary from the national level. The large gap in risk premium between nurses and doctors remains an obstacle to real harmony in service delivery. Salaries do not allow the staff questioned to meet monthly needs and there is frustration and violation of ethical and deontological rules. In the majority of cases, patient care was continuous and honest, hours of care respected, and regularity of service respected. This performance is justified by professional experience, dedication to patients and the expectations of improving the living and working conditions of health personnel. On the other hand, the care was not comprehensive and the reception of patients was of poor quality. Conclusion: The results of this study show an urgent need to organize and improve the working conditions of health personnel, which will enable them to carry out patient care activities with professionalism, ethics and respect of deontological rules. The considerable impact is to avoid the uncontrolled movements of strikes.