Open AccessThe Effect of Hotel Star Rating on Service Tipping Strategy and Performance of Hotels in Kenya.
Author(s) -
Mwamba Nathan Mugambi,
Stella Muhanji,
Simon Kipchumba
Publication year - 2021
Publication title -
editon consortium journal of business and management studies
Language(s) - English
Resource type - Journals
ISSN - 2664-9470
DOI - 10.51317/ecjbms.v3i1.261
Subject(s) - tourism , marketing , service (business) , business , hospitality industry , regression analysis , balanced scorecard , hotel industry , service quality , operations management , psychology , statistics , mathematics , economics , geography , archaeology