Open AccessLack of Change Information and End User Grumbling: Mediating Role of Fear of Unknown and Moderating Role of Emotional Regulation
Author(s) -
Rida Bangash,
Kausar Fiaz Khawaja,
Sumayya Chughtai
Publication year - 2020
Publication title -
nice research journal
Language(s) - English
Resource type - Journals
eISSN - 2517-987X
pISSN - 2219-4282
DOI - 10.51239/nrjss.v13i3.204
Subject(s) - resistance (ecology) , psychology , phenomenon , order (exchange) , constraint (computer aided design) , process (computing) , macro , emotional regulation , knowledge management , process management , computer science , social psychology , business , engineering , developmental psychology , mechanical engineering , ecology , physics , finance , quantum mechanics , biology , programming language , operating system
User resistance is a complex phenomenon and is considered a major constraint towards the successful implementation and usage of information technology. Hence, in order to investigate the factors that may lead to user resistance; the current study proposes and investigates the mediating role of fear of unknown between lack of change information and end-user grumbling, and the moderating role of emotional regulation between the relationship. Emotional self-regulation theory has been used as an overarching theory that explains the research model proposed and tested in the study. Using a Quantitative approach, the survey was conducted and data was collected from 334 users of FBR systems. With the help of SPSS and MACRO PROCESS, statistical tests were conducted and links were tested. Results revealed that all hypotheses were accepted. Along with these discussions, research implications and recommendations are also provided.