Open AccessThe Effect of Internal Factors within the Government Entities on the Implementation of E-gov Projects by External IT Service Providers: An Empirical Study on GCC Area
Author(s) -
Saba Fakhry
Publication year - 2021
Publication title -
international journal of managing public sector information and communication technologies
Language(s) - English
Resource type - Journals
eISSN - 2230-7958
pISSN - 0976-9773
DOI - 10.5121/ijmpict.2021.12201
Subject(s) - business , information and communications technology , service delivery framework , government (linguistics) , public sector , critical success factor , usability , service provider , public relations , local government , service (business) , process management , marketing , public administration , political science , computer science , linguistics , philosophy , human–computer interaction , law
The building of e-government has become a priority issue as well as a challenge for many local, state, and federal government agencies worldwide. Information and Communication Technology (ICT) is now widely employed to help the governments transformation toward smart governments. Many critical success factors (CSF) are there to determine the chance a transformation project can go-live. It has been noticed that the implementation journey for IT solutions in the public sector has lots of barriers and challenges which lead to low success rate of projects. This study examines the effect of the Ease of Delivery of the implementation journey on the Success of Delivery. The result shows that the Ease of Delivery is positively related to the Success of Delivery. The result of this study has the potential to increase the success rate of IT projects in government sector by shedding the light on the most important factors affecting the delivery journey for egovernment projects.