Open AccessThe community dispatch center: An assessment of a neglected component of emergency management
Author(s) -
Tcleose Mistie Gardner,
David A. McEntire
Publication year - 2003
Publication title -
journal of emergency management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.345
H-Index - 10
eISSN - 2374-8702
pISSN - 1543-5865
DOI - 10.5055/jem.2003.0009
Subject(s) - component (thermodynamics) , emergency management , field (mathematics) , center (category theory) , operations management , operations research , economic dispatch , computer science , risk analysis (engineering) , business , process management , engineering management , medical emergency , engineering , political science , medicine , power (physics) , chemistry , physics , mathematics , electric power system , quantum mechanics , pure mathematics , law , thermodynamics , crystallography
This paper addresses the important role of the community dispatch center (DC) in emergency management. Through a detailed literature search and a survey of professionals in the field, we uncover the problems facing dispatch centers and identify their prospective solutions. We draw upon our experience to discuss the implications of our findings for emergency managers and others involved with dispatch centers. Our hope is that additional attention and resources will be given to dispatch centers to improve their operation in times of disaster.