Open AccessIdentifying Key Factors of Rail Transit Service Quality: An Empirical Analysis for Istanbul
Author(s) -
Erkan Işıklı,
Nezir Aydın,
Erkan Çelik,
Alev Taşkın Gümüş
Publication year - 2017
Publication title -
journal of public transportation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.721
H-Index - 25
eISSN - 2375-0901
pISSN - 1077-291X
DOI - 10.5038/2375-0901.20.1.4
Subject(s) - public transport , service quality , transport engineering , business , customer satisfaction , key (lock) , service (business) , quality (philosophy) , quality of service , service provider , traffic congestion , marketing , computer science , engineering , telecommunications , computer security , philosophy , epistemology
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