Open AccessA systematic literature review of Total Quality Management (TQM) implementation in the organization
Author(s) -
AGUNG EURO EKA PERMANA,
Humiras Hardi Purba,
Nyimas Desy Rizkiyah
Publication year - 2021
Publication title -
international journal of production management and engineering
Language(s) - English
Resource type - Journals
eISSN - 2340-4876
pISSN - 2340-5317
DOI - 10.4995/ijpme.2021.13765
Subject(s) - total quality management , customer satisfaction , business , process management , product (mathematics) , quality (philosophy) , competitive advantage , sustainability , knowledge management , marketing , computer science , service (business) , ecology , philosophy , geometry , mathematics , epistemology , biology
In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.