Open AccessA Study of Satisfaction in Patients about Select Private Hospitals of Varanasi
Author(s) -
Ranjana Pandey Mishra,
Ajay Kumar Mishra
Publication year - 2019
Publication title -
international journal of advanced research in science, communication and technology
Language(s) - English
Resource type - Journals
ISSN - 2581-9429
DOI - 10.48175/ijarsct-742
Subject(s) - patient satisfaction , quality (philosophy) , health care , service delivery framework , service (business) , service quality , nursing , customer satisfaction , medicine , medical emergency , operations management , family medicine , psychology , business , marketing , engineering , philosophy , epistemology , economics , economic growth
The movement to include patient/client evaluations of care is growing as more providers/organizations realize that patient/client satisfaction measurement is a cost effective, noninvasive indicator of quality of care. Giving the patient/client an opportunity to voice their opinions about the care they receive can be seen as part of a broader commitment to public and patient/client participation in healthcare service planning and delivery. Purpose of the study is to analyze various factors which influence patient satisfaction or dissatisfaction with hospital services or care. Based on the feedback given by the patients or their attendants and to identify specific areas for improvement as well. Study is empirical in nature and data is collected through primary as well as secondary sources. Data is analyzed with the help of MS excel and statistical tools used are pie charts, tables etc. in present study it was concluded that room service and cleanliness corrections need to be made to enhance the comfort and satisfaction of the patients. There is a need to channelize the patients through the hierarchical levels of health care to prevent undue burden on the tertiary health facilities. Certain improvements are also needed in the waiting area by making it informative and comfortable.