Open AccessSurvey on Civil Complaints Management System by Using Machine Learning Techniques
Author(s) -
Sayali Bhosale,
Sonali Patankar,
K. N. Kadam,
Rujuta Dhere,
Manisha Desai
Publication year - 2021
Publication title -
international journal of advanced research in science, communication and technology
Language(s) - English
Resource type - Journals
ISSN - 2581-9429
DOI - 10.48175/ijarsct-1449
Subject(s) - complaint , categorization , government (linguistics) , prioritization , process (computing) , cluster analysis , computer science , management system , process management , operations management , artificial intelligence , business , knowledge management , engineering , political science , law , linguistics , philosophy , operating system
Today’s Government Complaints Registration System is totally Human Operable hence it consumes lot of time to resolve each of those complaint. The proposed system is being developed for the government offices to create a helpful complaint registering platform which will be efficient. The Framework model of civil complaint handling system is done by using sentimental analysis and ML techniques to speed up the process of categorization and prioritization of complaints. The system will analyses the citizen sentiment to prioritize the complaints. Later then the categorization of complaints done by using clustering method and give them priority based upon urgency of each one respectively. The municipality can use this method to identify citizen’s needs and estimate their satisfaction.