Open AccessINFORMATION TECHNOLOGY, SERVICE QUALITY AND CUSTOMER SATISFACTION
Author(s) -
Hal Records,
Suhong Li,
Robert Behling
Publication year - 2017
Publication title -
issues in information systems
Language(s) - English
Resource type - Journals
eISSN - 2331-3838
pISSN - 1529-7314
DOI - 10.48009/1_iis_2017_1-10
Subject(s) - customer satisfaction , service quality , business , quality (philosophy) , marketing , service (business) , customer service assurance , customer advocacy , process management , knowledge management , computer science , philosophy , epistemology
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