Open AccessBOARD COMPOSITION AND SERVICE DELIVERY AMONG COUNTY OWNED WATER ORGANIZATIONS IN WESTERN KENYA
Author(s) -
Judith Simiyu,
M. K Chepkesis
Publication year - 2021
Publication title -
journal of business and strategic management
Language(s) - English
Resource type - Journals
ISSN - 2520-0402
DOI - 10.47941/jbsm.578
Subject(s) - service delivery framework , business , stratified sampling , descriptive statistics , corporate governance , service (business) , composition (language) , accounting , operations management , marketing , statistics , mathematics , engineering , finance , linguistics , philosophy
Purpose: Corporate governance principles enable organizations to achieve their objectives through better decision making among board composition. County owned water organizations in Western Kenya may have good board composition among directors but the extent to which they perform, influence service delivery. The purpose was to find out whether board composition has statistical significant effect on service delivery.
Methodology: The study was guided by Resource Dependency theory which focuses on the role of directors in organizations and employed a descriptive design specifically, inferential statictics. Study area included Amatsi, Nzoia and Kakamega water and sanitation companies and data was obtained from directors, managers, employees and customers. Yamane formula was used to determine sample size for respondents and sampling was done by stratified, simple random technique. Data was collected using questionnaires and interview guides. Reliability, validity, normality and multicolinearity, were tested. Data analysis was done using inferential statistics of Pearson’s Correlation Coefficient to find out the association between board composition and service delivery, Simple Linear Regression was used to find out the statistical effect of board composition on service delivery.
Results: The findings indicated that there exists a negative relationship between board composition and service delivery and therefore board composition has no statistical significant effect on service delivery among county owned water organizations in Western Kenya.
Unique contribution to theory, practice and policy: The study recommends that organizations need to put more emphasis on the board composition and also build capacity of board members in order to ensure that boards become more effective in order to have positive influence on service delivery. It is hoped that the findings will benefit stakeholders in water organizations in Kenya such as county and national government, customers, donors and researchers.