Open AccessTHE INFLUENCE OF INFRASTRUCTURE AND SERVICE QUALITY ON COMMUNITY SATISFACTION AT THE REGIONAL GENERAL HOSPITAL BUMI PANUA OF POHUWATO REGENCY
Author(s) -
Syahrawanty Abbas,
Laksmin Kadir,
Titin Dunggio
Publication year - 2021
Publication title -
journal of economic, business and administration/journal of economic, business, and administration
Language(s) - English
Resource type - Journals
eISSN - 2985-6744
pISSN - 2746-1688
DOI - 10.47918/jeba.v2i1.210
Subject(s) - service quality , sample (material) , service (business) , quality (philosophy) , business , patient satisfaction , community hospital , general hospital , marketing , nursing , operations management , medicine , family medicine , engineering , philosophy , chemistry , epistemology , chromatography
The influence of infrastructure and service quality on community satisfaction at the Regional General Hospital BumiPanua of Pohuwato Regency. This research aims to find out and analyze the influence of infrastructure and service quality on community satisfaction at BLUD of Regional General Hospital BumiPanua of Pohuwato Regency.
This research uses a descriptive quantitative method. The sample in this research is the community and patients who have enjoyed services at BLUD of BumiPanua Hospital, Pohuwato Regency. Data analysis using multiple regression.
The results of the research showed that the infrastructure has a positive and significant influence on community satisfaction. Service quality has a significant influence on community satisfaction. Infrastructure and service quality simultaneously have a positive and significant influence on community satisfaction.