Open AccessSIX SIGMA METHODOLOGY IN TELECOM SECTOR FOR QUALITY IMPROVEMENT
Author(s) -
Madhav Khandelwal,
Neha Khandelwal
Publication year - 2013
Publication title -
international journal of electronic signal and systems
Language(s) - English
Resource type - Journals
ISSN - 2231-5969
DOI - 10.47893/ijess.2013.1144
Subject(s) - six sigma , design for six sigma , telecommunications , competitive advantage , quality management , lean six sigma , business , quality (philosophy) , enhanced telecom operations map , relation (database) , total quality management , process management , computer science , marketing , lean manufacturing , philosophy , epistemology , service (business) , service provider , database
This paper presents tools of Six Sigma for Telecom Industries; these can achieve powerful operational improvements that produce sustainable business benefits. Six Sigma Qualtec’s dedicated Six Sigma for Telecom practice is specifically designed to help traditional and modern telecommunications providers, become more efficient in their operating procedures. By learning and implementing improvements such as Voice of the Customer (VOC), Six Sigma, Business Process Management Design for Six Sigma and Lean Enterprise principles, those companies will be able to dramatically improve the way they do business thus attracting and keeping customers in this hyper-competitive industry. This paper maps some of the changes in the telecom markets that resulted from competitive entry and gives an insight into the dynamics of competitive markets in relation to quality improvement. Additionally, the presentation seeks to demonstrate that in the quest for the particular competitive outcome via independent and transparent regulation.