Open AccessAnalisis Kinerja Ombudsman Republik Indonesia Perwakilan Jawa Tengah Dalam Rangka Penanganan Laporan Masyarakat
Author(s) -
Dyah Hariani,
Tri Yanti Nur Irson Sitorus
Publication year - 2019
Publication title -
jurnal ilmu administrasi negara asian/asian (asosiasi ilmuwan administrasi negara: jurnal ilmu administrasi negara)
Language(s) - English
Resource type - Journals
eISSN - 2746-8178
pISSN - 2338-9567
DOI - 10.47828/jianaasian.v7i01.34
Subject(s) - indonesian , documentation , java , accountability , service (business) , public service , work (physics) , political science , public administration , business , law , computer science , engineering , mechanical engineering , philosophy , linguistics , marketing , programming language
Maladministration is an inapropriate behavior which is not compatible withthe principle of a good public service. Citizens often unsatisfied with the servicethey received. Number of public service executors do not give the proceduralsevice, take too much time, do the illegal extraction, and there are numbers ofmaladministration happened in public service execution. Indonesian Republic’sOmbudsman is a vice Ombudsman in Middle Java fuctioned to monitor andprohibit maladministration in Middle Java. In monitoring, Ombudsman takesaction in finishing the report from the citizens through clarification, investigation,and create a conclusion and decision in form of recomendation and suggestion.The aim of this research is to analyze the work and the factors involvesIndonesian Ombudsman’s work in Middle Java in handling the report. The theoryused in this research is work by considering the Productivity, Service Quality,Responcivity, Responsibility, and Accountability. This research used Qualitativeresearch method with Descriptive data processing. The data was collected byusing interview, observation, and documentation. By using core informant as themain sourse and triangulation technique as the source of valid data.After the research, the Indonesian Republic’s Ombudsman in Middle Java iscategorized to good. But it can’t be said as an optimal one because there are someobstacles in finishing the report for human resources, material, facility, and theagency, and the citizens’ undertstanding about Ombudsman right is still bad.