Open AccessStrategi Peningkatan Layanan Akademik Berbasis Kinerja Karyawan di Fakultas Tarbiyah dan Ilmu Keguruan IAIN Lhokseumawe
Author(s) -
Nanda Safitri,
Muhammad Anggung Manumanoso Prasetyo,
Zulkhairi Zulkhairi
Publication year - 2019
Publication title -
idarah
Language(s) - English
Resource type - Journals
eISSN - 2656-8012
pISSN - 2549-8193
DOI - 10.47766/idarah.v3i2.566
Subject(s) - swot analysis , competitor analysis , documentation , empathy , stakeholder , psychology , data collection , business administration , interview , quality (philosophy) , medical education , marketing , business , sociology , public relations , social psychology , computer science , political science , medicine , social science , philosophy , epistemology , programming language , anthropology
The focus of research is on strategies to improve academic services and how employee performance in the Tarbiyah and Teacher Training Faculty of IAIN Lhokseumawe. This research is descriptive qualitative field research, data collection is done through documentation, observation, and interview techniques. The procedure used in analyzing data using a summary of strategic factor analysis uses Dessler's theory which includes quality, quantity, effectiveness, independence, and timeliness. Research subjects were the Head of Academic General Subdivision, Academic Staff, and FTIK students. The results showed that academic services have not shown satisfactory performance stability, so strategies are needed to improve performance. The preparation of the strategy is preceded by a SWOT analysis. Through the results of the analysis can be identified a variety of causative factors which can be categorized into two internal and external factors. Internal factors such as physical facilities, reliability, confidence, and empathy. While external factors include political and economic trends, stakeholder support, and the role of collaborators and competitors.