Open AccessQuality of Population Administration Services in Makassar, Indonesia
Author(s) -
Sumardi Sumardi,
Armin Armin,
Hasniati Hasniati,
Nur Indrayati Nur Indar,
Nur Indrayati Nur Indar
Publication year - 2021
Publication title -
journal of asian multicultural research for social sciences study
Language(s) - English
Resource type - Journals
ISSN - 2708-969X
DOI - 10.47616/jamrsss.v2i2.166
Subject(s) - administration (probate law) , civil service , completeness (order theory) , population , service quality , quality (philosophy) , service (business) , operations management , business , computer science , geography , public administration , engineering , marketing , public service , medicine , political science , environmental health , mathematics , law , mathematical analysis , philosophy , epistemology
This article analyzes and seeks to measure the quality of population administration services at the Makassar City Population and Civil Registry Office. The indicators used in this study refer to the van Meter and van Horn models using three indicators: policy interpretation, organization, program implementation. thus causing long service queues every day, especially at the check/verification counter for the administrative file completeness requirements