Open AccessAn Analysis of The Effects of Total Quality Management (TQM) on Patient Satisfaction in Hospital: A Scoping Review
Author(s) -
Nurul Namirah Kamaruddin,
Fridawati Rivai,
Andi Zulkifli
Publication year - 2021
Publication title -
journal of asian multicultural research for medical and health science study
Language(s) - English
Resource type - Journals
ISSN - 2708-972X
DOI - 10.47616/jamrmhss.v2i4.218
Subject(s) - total quality management , patient satisfaction , happiness , quality (philosophy) , health care , quality management , operations management , nursing , customer satisfaction , process management , business , medicine , knowledge management , management system , psychology , marketing , engineering , computer science , social psychology , philosophy , epistemology , economics , economic growth , lean manufacturing
Hospitals are an integral part of the health care system. They are accountable for delivering proper health care to very sensitive patients, including all essential difficult medical procedures. Recognizing the wants and aspirations of customers, in this instance patients, is critical for patient happiness. To achieve patient satisfaction, businesses or hospitals must develop and manage a system for acquiring new patients as well as the capacity to keep existing ones. In respect to the quality management system, one instrument that is believed to be capable of assisting organizations in improving their performance and achieving their objectives is Total Quality Management (TQM). As a result, Total Quality Management (TQM) might be one of the strategies adopted. This research technique is referred to as a scoping review. According to the findings of a literature search on the impact of ten TQM components on patient happiness at home, the Focus on Patient factor has the greatest influence on patient satisfaction in hospitals.