Open AccessMANAGING THE BANK'S STAFF TURNOVER TAKING INTO ACCOUNT BEHAVIORAL CHARACTERISTICS
Author(s) -
Lilia S. Brusentsova,
Anastasia Yu. Sheina,
Anastasia MASHKOVA
Publication year - 2020
Publication title -
vestnik bist
Language(s) - English
Resource type - Journals
eISSN - 2078-9033
pISSN - 2078-9025
DOI - 10.47598/2078-9025-2020-4-49-67-73
Subject(s) - turnover , business , work (physics) , order (exchange) , balance (ability) , set (abstract data type) , human resource management , marketing , public relations , operations management , knowledge management , psychology , finance , management , economics , computer science , engineering , political science , mechanical engineering , neuroscience , programming language
This study focuses on the problem of employee turnover in the banking sector. The reasons for staff turnover are analyzed, the main attention is paid to the specifics of the labor behavior of employees of different generations. The purpose of this study is to identify the features of the Bank's personnel turnover management, taking into account generational characteristics. In accordance with the purpose of the work, the following tasks were set: to consider expert assessments of the problem of staff turnover in banks, to analyze generational differences, to conduct a study of the personnel structure in the operating offices of VTB Bank and to identify problems and features of the Bank's staff turnover management. As a result of the study the need to build the work of all elements of personnel management, taking into account generational characteristics, the balance of digitalization and personal communications, was revealed in order to increase the involvement of employees in achieving the goals of the organization.