Open AccessPengaruh Kualitas E-Service Terhadap Loyalitas Pelanggan Di Shopee Melalui Kepuasan Pelanggan Sebagai Variabel Intervening Pada Pengguna Aplikasi Shopee Di Surabaya
Author(s) -
Diah Ambarwati,
Jojok Dwiridotjahjono
Publication year - 2022
Publication title -
el-mal
Language(s) - Italian
Resource type - Journals
eISSN - 2747-0490
pISSN - 2620-2956
DOI - 10.47467/elmal.v4i2.1496
Subject(s) - loyalty business model , nonprobability sampling , service quality , customer satisfaction , business , structural equation modeling , business administration , service (business) , psychology , marketing , population , mathematics , medicine , statistics , environmental health