Open AccessThe Impact of Human Critical Success Factor on ERP System Implementation
Author(s) -
Fasti Herianty Akhzan,
Grace T. Pontoh,
Arifuddin Arifuddin
Publication year - 2021
Publication title -
afebi accounting review
Language(s) - English
Resource type - Journals
eISSN - 2548-5253
pISSN - 2548-5245
DOI - 10.47312/aar.v6i01.473
Subject(s) - competence (human resources) , critical success factor , psychology , process management , business , social psychology
Many researchers have investigated the critical success factors in ERP system implementation. The previous study has examined four primary human critical success factors (competence, behavior, team composition, and communication) and based on study literature performed by the author, there were many studies found that top management support also has crucial role in ERP implementation. The objective of this study is to examine the impact of top management support, competence, behavior, team composition, and communication in ERP implementation. This study was conducted in three stages. First, review sources and scientific literature relevant to this research. Second, analyze the findings and recommendations of previous research to determine the component of variable x. Third, conduct research using a quantitative approach through a questionnaire survey. Questionnaires were distributed to employees from various company that involved directly in ERP implementation. This study found that all five variables positively correlated to project success and only team composition variable that significantly positively correlated to project success. This study offers ERP project managers the crucial factors needed to be concerned for the project success.Keywords: ERP, Human Critical Success Factors.