Open AccessImpact of E-learning factors on Students Satisfaction: Sohar University - a Case study
Author(s) -
Laila Al Maqbali
Publication year - 2021
Publication title -
international journal of research in entrepreneurship and business studies
Language(s) - English
Resource type - Journals
ISSN - 2708-8006
DOI - 10.47259/ijrebs.211
Subject(s) - quality (philosophy) , higher education , perception , originality , psychology , service quality , knowledge management , medical education , information system , information quality , e learning , service (business) , computer science , applied psychology , mathematics education , marketing , educational technology , business , engineering , social psychology , political science , medicine , philosophy , electrical engineering , epistemology , neuroscience , creativity , law
Purpose of Study The study aimed to investigate the impact of quality remote e-learning factors on student satisfaction. Methodology The random sampling method was adopted through a questionnaire in an online survey. The survey used a questionnaire to collect data from 218 students who had experienced online learning. Statistical Package for Social Sciences (SPSS) was used to analyze and interpret the collected data. Findings The study revealed that there was an impact of Information Quality, Service Quality, and System Usage on System Success which in turn has an impact on student satisfaction. It is observed that the experience through the e-learning system determines improvement towards academic knowledge and expertise. Social Implications This study helps HEIs to understand the student’s perception of remote e-learning systems for future improvements. This study has provided insights into remote e-learning systems of higher education institutions in understanding the impact of the system used on student satisfaction. This will help them to improve the e-learning system. Practical Implications The study showed that most of the students opined that the Higher Education Institutions (HEIs) should keep improving their services as it is required to enhance the features and the facilities to increase student satisfaction. Originality No study has ever considered the three key factors which influence the system usage which in turn affects student satisfaction and this research dealt with that. Keywords: E-learning difficulties, Information Quality, System Quality, System Usage, System Success, Student Satisfaction.