Open AccessDecisions to Use Telemedicine During The COVID-19 Pandemic: The Effects of Perceived Fear, Information Quality, and Trust
Author(s) -
Nindi Yulaikah,
Yessy Artanti
Publication year - 2022
Publication title -
social science studies
Language(s) - English
Resource type - Journals
ISSN - 2798-2688
DOI - 10.47153/sss21.3142022
Subject(s) - telemedicine , pandemic , anxiety , quality (philosophy) , psychology , covid-19 , health care , digital health , applied psychology , business , marketing , medicine , political science , psychiatry , philosophy , disease , epistemology , pathology , infectious disease (medical specialty) , law
The emergency COVID-19 pandemic brings anxiety in the world and has changed customer behavior especially in the decision to use technology in the health sector. Digital health care changing consumer behavior from using conventional health services to digital. Health technology, telemedicine are designed for long-distance communication between doctor and patient, which is considered to bring effectiveness and efficiency during the COVID-19 pandemic. This research aims to examine perceived fear, information quality, and trust to use telemedicine during the COVID-19 pandemic. This research focuses on Halodoc users aged 17-45 years and uses a non-probability technique sampling. Respondents for this research were collected using an online questionnaire. Data were analyzed by the multiple linear regression method. The result showed the information quality and trust had significant effects on the decision to use M-health. However, perceived fear has no significant effect on to use of M-health.