Open AccessANALYSIS OF THE EFFECT OF ENVIRONMENT, FRONTLINE PERSONNEL, MOMENTS OF TRUTH, PRODUCT OFFERINGS ON CUSTOMER LOYALTY THROUGH CUSTOMER EXPERIENCE QUALITY AND RELATIONSHIP QUALITY TO NOBU BANK CUSTOMERS IN SURABAYA
Author(s) -
Benedictus Christian Silalahi,
Ronald Suryaputra,
. Amelia
Publication year - 2021
Publication title -
international journal of research publications
Language(s) - English
Resource type - Journals
ISSN - 2708-3578
DOI - 10.47119/ijrp100691120211686
Subject(s) - loyalty business model , business , marketing , loyalty , product (mathematics) , competition (biology) , quality (philosophy) , service quality , customer retention , order (exchange) , service (business) , sample (material) , structural equation modeling , retail banking , finance , ecology , philosophy , chemistry , geometry , mathematics , epistemology , chromatography , biology , statistics