Open AccessANALYSIS OF THE EFFECT OF RESTAURANT ENVIRONMENTAL CUES AND NON-ENVIRONMENTAL CUES ON CUSTOMER SATISFACTION IN FORMING CUSTOMER LOYALTY MODERATED BY MOTIVATION OF DE MANDAILING CAFE AND EATERY JEMURSARI CUSTOMERS IN SURABAYA
Author(s) -
Febriani Nancy Muhu,
Oliandes Sondakh,
Ronald Suryaputra
Publication year - 2021
Publication title -
international journal of research publications
Language(s) - English
Resource type - Journals
ISSN - 2708-3578
DOI - 10.47119/ijrp100691120211646
Subject(s) - customer satisfaction , business , loyalty business model , marketing , advertising , customer retention , customer delight , quality (philosophy) , service quality , loyalty , psychology , service (business) , philosophy , epistemology