Open AccessKNOWLEDGE BASE MANAGEMENT SYSTEM UNTUK TROUBLESHOOTING COMPUTER PADA CV VINGKA COMPUTER
Author(s) -
Andi Usri Usman,
Agri Kharisma Hardan,
Asep Mabrur
Publication year - 2020
Publication title -
jurnal ilmiah sains dan teknologi
Language(s) - English
Resource type - Journals
eISSN - 2622-6391
pISSN - 1907-1205
DOI - 10.47080/saintek.v5i1.1199
Subject(s) - troubleshooting , forward chaining , computer science , knowledge base , redundancy (engineering) , chaining , backward chaining , officer , expert system , trouble shooting , data redundancy , base (topology) , waterfall model , database administrator , database , inference engine , software engineering , software , artificial intelligence , operating system , reliability engineering , engineering , psychology , mathematical analysis , mathematics , political science , law , psychotherapist
The Objective of this research is to easier in providing the waiter to the customer if you want to consult about a computer malfunction. The methodology in this research is the Waterfall method and for the method on the application form of the method Forward Chaining which is a method of inference that reasoning from a problem to a solution and Backward Chaining is Adopting the Goal-Driven, starting from the expectation of what will happen (hypothesis) and then look for evidence to support (or opposite) with our expectations. The results obtained from this research is the Knowledge Base Management System For Computer Troubleshooting integrated with the database to support the process of computer malfunction information easily, quickly, and accurately. The conclusion that can be drawn from this program, namely system reduces the Knowledge Base Trouble Shooting, will be help in gave the service to customers, storage has become a single entity, can reduce redundancy or redundancy of the data, can display information a computer malfunction that required so can easier the officer analysis computer damage