Open AccessPENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KECAMATAN JAYANTI
Author(s) -
Mila Alfionita,
Iba Gunawan
Publication year - 2020
Publication title -
progress
Language(s) - English
Resource type - Journals
eISSN - 2623-0763
pISSN - 2622-7037
DOI - 10.47080/progress.v3i1.761
Subject(s) - service quality , quality (philosophy) , service (business) , population , psychology , data collection , statistics , mathematics , demography , business , marketing , sociology , physics , quantum mechanics
This study aims to determine the effect of service quality on community satisfaction in the Jayanti District office. Samples taken by researchers are 100 respondents from a total population of 60,091 inhabitants. For data collection in this study using a questionnaire.The analysis technique used to see the effect of service quality on community satisfaction in the Jayanti District office is a quantitative method that uses SPSS calculations.The results showed that there was a close relationship between service quality and community satisfaction as seen from the results of the coefficient obtained at 72.7%. Partially shows that the significant value for the effect of service quality on community satisfaction is 0.042 t table 1.665, so Ho is rejected and Ha is accepted. This means that there is an influence between service quality and community satisfaction.