Open AccessCONTINUAL IMPROVEMENT AS PER THE ISO 9001:2015 QUALITY MANAGEMENT SYSTEM AND POST-EXAMINATION SERVICES DELIVERY IN PUBLIC UNIVERSITIES IN KENYA
Author(s) -
Muchai Jemimah,
David M. Mulwa,
Wycliffe Amukowa
Publication year - 2022
Publication title -
european journal of education studies
Language(s) - English
Resource type - Journals
ISSN - 2501-1111
DOI - 10.46827/ejes.v9i9.4462
Subject(s) - kenya , quality management system , quality assurance , stratified sampling , certification , nonprobability sampling , business , service delivery framework , quality (philosophy) , quality management , operations management , service (business) , management , engineering , marketing , medicine , environmental health , political science , population , philosophy , epistemology , pathology , economics , law