Open AccessAUSTRALIAN HOTEL ORGANISATIONS AND THEIR PRE AND MID COVID-19 ORGANISATIONAL RESILIENCE
Author(s) -
Kathleen Pittello,
Kartik Malik,
Abhishek Pandya,
Sai Sireesha Gunturi,
ThuHuong Nguyen
Publication year - 2021
Language(s) - English
Resource type - Conference proceedings
DOI - 10.46754/gtc.2021.11.054
Subject(s) - resilience (materials science) , covid-19 , leverage (statistics) , business , risk appetite , psychological resilience , hotel industry , pandemic , public relations , knowledge management , marketing , psychology , geography , finance , tourism , computer science , political science , risk management , psychotherapist , archaeology , pathology , biology , machine learning , thermodynamics , medicine , physics , disease , infectious disease (medical specialty) , virology , outbreak
This study focuses on the Australian hotel organisation and their organisational resilience (O.R.) during the Covid-19 pandemic. Its objectives are to leverage the “Hotel Resilience model” developed by MeliánAlzola et al. (2020) and the Benchmark Resilience Tool to gain indications of the level of O.R of the Australian hotel sector, to determine the relationship between the hotel O.R. indicators and the financial outcomes and to document O.R. related tactics and strategies implemented in the Australian hotel industry during the Global pandemic. By adopting a qualitative research approach using experts’ interviews with 10 hotels general or operations managers, the study found that there was no formal awareness of or adoption of formal O.R. frameworks within the participating hotels nor was there any indication of an appetite for the implementation of any O.R. frameworks, also as a result of lack of data, the study was unable to determine a link between O.R. indicators and financial outcomes.