Open AccessExploring the Role of Culture in Communication Conflicts: A Qualitative Study
Author(s) -
Sadia Deep,
Berhannudin Mohd Salleh,
Hussain Othman
Publication year - 2017
Publication title -
the qualitative report
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.335
H-Index - 35
ISSN - 2160-3715
DOI - 10.46743/2160-3715/2017.2612
Subject(s) - qualitative research , thematic analysis , sociology , phenomenology (philosophy) , social psychology , public relations , organizational culture , role conflict , psychology , social science , epistemology , political science , philosophy
This research article as a part of larger study intends to explore the role of culture in triggering communication conflicts among employees at the workplace. It also explores the role of Problem-based learning in resolving these culture based conflicts. Being a part of human life, conflict is a pervasive aspect of the socio-cultural and professional environment, especially at the workplace. The role of culture has one of the aspects that have played a pivotal role in initiating conflicts in the past. Using a qualitative research approach, this descriptive phenomenology study gathered data from semi-structured interviews from eighteen selected employees belonging to three development organizations in Pakistan. The research used a purposeful sampling to derive sample for the study. Interviews were transcribed and analyzed through thematic content analysis. The findings from this study reveal that different aspects of culture have a significant role in triggering communication conflicts among employees. The respondents, however, suggested that culture-based conflict could be reduced and tackled effectively through the training of employees on PBL approach which bring together people of diverse cultures on one table.