Open AccessThe Independent Sugarcane Farmer’s Satisfaction Towards Partnership of PT. Perkebunan Nusantara PG Takalar
Author(s) -
St. Rahayu Arini Lestari,
Didi Rukmana,
Musran Munizu
Publication year - 2021
Publication title -
international journal of science, technology and management
Language(s) - English
Resource type - Journals
ISSN - 2722-4015
DOI - 10.46729/ijstm.v2i2.174
Subject(s) - general partnership , business , payment , marketing , index (typography) , customer satisfaction , business administration , agricultural science , finance , computer science , environmental science , world wide web
This study aims to determine the level of satisfaction of farmers towards to the performance of the partnership. The research was conducted at PG Takalar from April to September 2020. Respondents were 75 farmers. The analytical tools used in this research are IPA (Important Performance Analysis) and CSI (Customer Satisfaction Index). The results showed that the implementation of the partnership activities was in accordance with the partnership cooperation contract between the company and the partner farmers. The farmersare very satisfied with the implementation of the partnership with PG Takalar. The attributes of the partnership that greatly contribute to the satisfaction of the farmers are a clear acceptance of the partnership, technical advice, easy access forfund, compliance of payment results, factory locations easily accessible to farmers and communication relationships that established between farmers and sugar factories.