Open AccessCALIDAD TOTAL: SOLUCIÓN EMPRESARIAL
Author(s) -
Fernando D ́'Alessio Ipinza
Publication year - 1992
Publication title -
cuadernos de difusión
Language(s) - English
Resource type - Journals
eISSN - 1815-6606
pISSN - 1815-6592
DOI - 10.46631/jefas.1992.n1.02
Subject(s) - quality (philosophy) , total quality management , quality management , management philosophy , business management , graphics , administration (probate law) , process management , business , management science , management , knowledge management , sociology , computer science , operations management , political science , engineering , management system , marketing , epistemology , economics , philosophy , business administration , law , computer graphics (images) , service (business)
It presents the fundamentals of the total quality strategy, in the understanding of how beneficial the implementation of this strategy is by generating valuable effects on the entire organization. It summarizes the modern concepts used by Japanese companies in administration, influenced by three North Americans: Deming, Juran and Crosby, and shows the evolution of thinking about quality based on the contribution of these authors. The central part of the article is dedicated to the philosophy of Edward Deming, the highest exponent of the modern concept of quality, for which the concepts developed by this author are explained: the fourteen points, the seven deadly diseases, the obstacles to good management and the importance of the use of graphics to objectively represent the information required for decision making. The article encourages innovation in business management, warning senior management about the traditional myopia manifested in conservative management and making them see the favorable effects that the modern concept of quality would have on their organization.