Open AccessSatisfaction of drug information services implementation in Air Itam, Selindung, Girimaya, Gerunggang and Melintang health centre Pangkalpinang City
Author(s) -
Rachmawati Felani Djuria
Publication year - 2021
Publication title -
pharmacy education
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.198
H-Index - 17
eISSN - 1477-2701
pISSN - 1560-2214
DOI - 10.46542/pe.2021.212.246250
Subject(s) - service (business) , service quality , observational study , reliability (semiconductor) , drug , empathy , quality (philosophy) , bivariate analysis , medicine , psychology , medical education , business , pharmacology , social psychology , marketing , statistics , mathematics , power (physics) , philosophy , physics , epistemology , quantum mechanics
Aim: Previous studies have shown that the service quality of the pharmaceutical drug information service has not been optimally implemented. This problem also occurred in Pangkalpinang city. Therefore, it is essential to conduct a study on the satisfaction of drug information service implementation to improve the quality of pharmaceutical services. Aim: Examining the satisfaction of drug information service implementation in Air Itam, Selindung, Girimaya, Gerunggang, and Melintang health centres Pangkalpinang city.Method: This observational research was conducted from March to December 2018 in Air Itam, Selindung, Girimaya, Gerunggang, and Melintang health centres, Pangkalpinang city. It involved 150 patients selected by accidental sampling techniques, and the bivariate analyses were performed using the dependent t-test. Results: The quality of drug information service implementation in all dimensions was good, and there were significant differences in tangibility (p < 0.0001), reliability (p = 0.025), and empathy (p = 0.011). All respondents were quite satisfied with the drug information service implementation in all dimensions, with a significant difference in the dimensions of tangibility (p = 0.002), reliability (p = 0.045), and empathy (p = 0.045).Conclusion: All respondents were quite satisfied with the drug information service implementation in all dimensions.