Open AccessAssociation of the implementation, use and appropriation of information technologies with decision making in the public sector: An exploration of the case of the mayoralty in Bucaramanga, Colombia
Author(s) -
Hernando Gélvez Díaz,
Juan Felipe Reyes-Rodríguez
Publication year - 2020
Publication title -
finance, markets and valuation
Language(s) - English
Resource type - Journals
ISSN - 2530-3163
DOI - 10.46503/rbnp3441
Subject(s) - appropriation , implementation , process (computing) , public sector , computer science , work (physics) , prioritization , information technology , process management , emerging technologies , knowledge management , business , decision making , engineering , political science , marketing , mechanical engineering , philosophy , linguistics , artificial intelligence , purchasing , law , programming language , operating system
This investigation explores the association between the implementation, use and appropriation of information technologies in the decision making process in the public sector. The study adopted a quantitative approach with data collected from the application of a questionnaire to 294 employees at the mayoralty of the city of Bucaramanga, Colombia. Results show that understanding information technologies as part of a structured and gradual process can positively influence those who make decisions, facilitating and speeding up their work. The above requires three previous steps: first, to carry out implementations of information technologies in accordance with strategic planning; second, use those implemented technologies in a prolonged way over time; and third, appropriate such technologies to the point where its advantages are taken grasped of in a natural way to obtain effective results in the development of work activities. The practical implications of the influence of information technologies in decision- making in the public sector are to facilitate and expedite the decision-making process of workers who decide, through the implementation of approval channels, the availability and security of information, the historical evidence and the prioritization of resources.