Open AccessThe Critical Review on the Adoption of ICTs in the Small and Medium Enterprises (SMEs) in the Developing Countries
Author(s) -
Nasser Saif Al Busaidi,
Abul Bashar Bhuiyan,
Norhayah Zulkifli
Publication year - 2019
Publication title -
international journal of small and medium enterprises
Language(s) - English
Resource type - Journals
eISSN - 2576-7720
pISSN - 2576-7712
DOI - 10.46281/ijsmes.v2i2.437
Subject(s) - business , small and medium sized enterprises , information and communications technology , bureaucracy , icts , function (biology) , restructuring , productivity , product (mathematics) , marketing , developing country , industrial organization , process (computing) , economic growth , economics , finance , geometry , mathematics , evolutionary biology , politics , political science , law , biology , computer science , operating system
The Small and Medium Enterprises (SMEs) are considered as the mainstay of the economy, whereas the Information and Communication Technologies (ICTs) is regarded as unitary of the major drivers for SMEs. The function of the ICT is to ensure that as far as the organizations are concerned, their strategy and design, innovation of new products, services, processes, productivity, expansion of market size, improvement of product qualities, enhancement of performance and, development, as well as supporting business competitiveness can be executed accordingly. However, debates about the efficient uses of ICTs by SMEs in developing nations are being discussed and reported widely. Therefore, this study analyzes the critical success factors on the ICTs adoption in the SMEs globally focusing on Oman. Questionnaire survey is conducted among the managers of the SMEs. It is found that the effective adoption of ICTs in the SMEs is caused by a number of success factors including among others limited access to markets and, finance, lack of awareness to global markets, unfriendly business environment, poor management skills and lack of updated technology. complication of the bureaucracy process, as well as lack of training relating to basic business.