Open AccessExploring the impact of support service on student satisfaction: The case of Vietnam higher education
Author(s) -
Nguyen Tan Luong,
Nguyen Ngoc Thong
Publication year - 2021
Publication title -
ho chi minh city open university journal of science - social sciences
Language(s) - English
Resource type - Journals
eISSN - 2734-9624
pISSN - 2734-9357
DOI - 10.46223/hcmcoujs.soci.en.11.2.2051.2021
Subject(s) - confirmatory factor analysis , vietnamese , exploratory factor analysis , affect (linguistics) , structural equation modeling , service (business) , exploratory research , psychology , higher education , medical education , marketing , business , political science , medicine , sociology , mathematics , statistics , social science , linguistics , philosophy , communication , law
This study was conducted to assess the factors that affect students’ satisfaction with support services provided by universities in Vietnam. Research results show that five factors related to library services (TV), food service (CT), financial support (TC), support from departments (PB), and extracurricular activities (NK) have affected student satisfaction (HL). Research methods used in this study are Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equations Modeling (SEM). Participants of questionnaires include 1,687 students studying at Vietnamese universities. SEM results show that the level of positive impact varies between components to student satisfaction. In addition, multi-group analysis results also affirmed the difference in characteristics of schools (public, private) and geographic areas (northern, central, and southern areas) between the research models’ relationships.