Open AccessOPPOSITIONAL STANCE AND FOOTING SHIFTS IN RESPONSES TO CUSTOMER COMPLAINTS ON TRIPADVISOR
Author(s) -
C. Hopkinson
Publication year - 2018
Publication title -
studia linguistica universatitatis cracoviensis/studia linguistica universitatis iagellonicae cracoviensis
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.142
H-Index - 4
eISSN - 2083-4624
pISSN - 1897-1059
DOI - 10.4467/20834624sl.18.002.8162
Subject(s) - psychology , advertising , social psychology , business