
CRM as institution - imaginary, legitimacy and appropriation
Author(s) -
Christophe Benavent
Publication year - 2009
Publication title -
journal of information systems and technology management
Language(s) - English
Resource type - Journals
eISSN - 1809-2640
pISSN - 1807-1775
DOI - 10.4301/s1807-17752009000200009
Subject(s) - the imaginary , appropriation , legitimacy , institution , action (physics) , process (computing) , population , sociology , political science , epistemology , computer science , social science , law , psychology , physics , philosophy , psychoanalysis , demography , quantum mechanics , politics , operating system