Open AccessA Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt
Author(s) -
Lobna Hafez,
Eman Elakkad,
Mohamed Gamil
Publication year - 2021
Publication title -
open journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2329-3292
pISSN - 2329-3284
DOI - 10.4236/ojbm.2021.95133
Subject(s) - customer satisfaction , business , loyalty business model , marketing , service quality , customer retention , loyalty , customer advocacy , product (mathematics) , quality (philosophy) , customer delight , service (business) , advertising , mathematics , philosophy , epistemology , geometry