Open AccessStrategies Hospital Manager Use to Improve Customer Services
Author(s) -
Delores J. Leonard,
Charles R. Needham
Publication year - 2020
Publication title -
open journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2329-3292
pISSN - 2329-3284
DOI - 10.4236/ojbm.2020.82051
Subject(s) - customer satisfaction , loyalty , interpersonal communication , loyalty business model , conceptual framework , qualitative research , patient satisfaction , population , conceptual model , business , marketing , psychology , nursing , knowledge management , medicine , service quality , computer science , service (business) , sociology , social psychology , social science , environmental health , database