Open AccessThe Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization
Author(s) -
Yunxia Shi,
Xinxin Bao,
Chunhao Ma,
Wenpei Wei
Publication year - 2020
Publication title -
journal of service science and management
Language(s) - English
Resource type - Journals
eISSN - 1940-9907
pISSN - 1940-9893
DOI - 10.4236/jssm.2020.133033
Subject(s) - moderation , business , emotional labor , competence (human resources) , loyalty , mediation , loyalty business model , marketing , service (business) , psychology , service quality , social psychology , political science , law