Open AccessAssessing the Cumulative Effect of Service Errors on Customer Perceptions
Author(s) -
Rhonda L. Hensley,
Joanne S. Utley
Publication year - 2019
Publication title -
journal of service science and management
Language(s) - English
Resource type - Journals
eISSN - 1940-9907
pISSN - 1940-9893
DOI - 10.4236/jssm.2019.124035
Subject(s) - service quality , computer science , dimension (graph theory) , customer service assurance , service (business) , reliability (semiconductor) , point (geometry) , service level objective , service design , perception , process management , service delivery framework , customer retention , marketing , business , mathematics , power (physics) , physics , geometry , quantum mechanics , neuroscience , pure mathematics , biology