Open AccessAn Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation
Author(s) -
Rashmi Chatterjee,
Rathny Suy
Publication year - 2019
Publication title -
open journal of social sciences
Language(s) - English
Resource type - Journals
eISSN - 2327-5960
pISSN - 2327-5952
DOI - 10.4236/jss.2019.74019
Subject(s) - expectancy theory , service quality , government (linguistics) , dimension (graph theory) , perception , service (business) , quality (philosophy) , psychology , customer satisfaction , function (biology) , field (mathematics) , marketing , public relations , social psychology , business , political science , mathematics , linguistics , epistemology , neuroscience , evolutionary biology , pure mathematics , biology , philosophy