Open AccessA Review on Returnless Refunds in E-Commerce Retailing: Sales through Leniency
Author(s) -
Guilherme Rodrigues dos Santos,
Ekaterina Koromyslova
Publication year - 2020
Publication title -
zi xun shang ye
Language(s) - English
Resource type - Journals
eISSN - 2150-4075
pISSN - 2150-4083
DOI - 10.4236/ib.2020.122005
Subject(s) - profitability index , business , product (mathematics) , affect (linguistics) , marketing , customer profitability , loyalty , loyalty business model , customer satisfaction , industrial organization , finance , service (business) , linguistics , philosophy , geometry , mathematics , service quality