Open AccessAnalysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
Author(s) -
Bin Yang,
Xue Jian
Publication year - 2020
Publication title -
american journal of industrial and business management
Language(s) - English
Resource type - Journals
eISSN - 2164-5175
pISSN - 2164-5167
DOI - 10.4236/ajibm.2020.102025
Subject(s) - business , customer base , order (exchange) , customer to customer , marketing , customer retention , customer profitability , industrial organization , customer advocacy , customer needs , perspective (graphical) , computer science , finance , service quality , service (business) , artificial intelligence