Open AccessThe Impacts of Customer Interaction and Social Capital on New Service Development Performance
Author(s) -
Zhaoquan Jian,
Liu Yan
Publication year - 2016
Publication title -
american journal of industrial and business management
Language(s) - English
Resource type - Journals
eISSN - 2164-5175
pISSN - 2164-5167
DOI - 10.4236/ajibm.2016.612106
Subject(s) - business , service (business) , social capital , customer retention , marketing , customer advocacy , customer to customer , service innovation , knowledge management , service quality , computer science , sociology , social science
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