Open AccessFEROM: Feature Extraction and Refinement for Opinion Mining
Author(s) -
Jeong Hana,
Shin Dongwook,
Choi Joongmin
Publication year - 2011
Publication title -
etri journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.295
H-Index - 46
eISSN - 2233-7326
pISSN - 1225-6463
DOI - 10.4218/etrij.11.0110.0627
Subject(s) - sentiment analysis , computer science , feature (linguistics) , feature extraction , data mining , product (mathematics) , polarity (international relations) , artificial intelligence , information retrieval , machine learning , natural language processing , mathematics , genetics , geometry , philosophy , linguistics , biology , cell
Opinion mining involves the analysis of customer opinions using product reviews and provides meaningful information including the polarity of the opinions. In opinion mining, feature extraction is important since the customers do not normally express their product opinions holistically but separately according to its individual features. However, previous research on feature‐based opinion mining has not had good results due to drawbacks, such as selecting a feature considering only syntactical grammar information or treating features with similar meanings as different. To solve these problems, this paper proposes an enhanced feature extraction and refinement method called FEROM that effectively extracts correct features from review data by exploiting both grammatical properties and semantic characteristics of feature words and refines the features by recognizing and merging similar ones. A series of experiments performed on actual online review data demonstrated that FEROM is highly effective at extracting and refining features for analyzing customer review data and eventually contributes to accurate and functional opinion mining.