Open AccessCustomer Satisfaction Measurement in Airline Services Using Servqual
Author(s) -
Elif Değirmenci
Publication year - 2012
Publication title -
journal of veterinary science and technology
Language(s) - English
Resource type - Journals
ISSN - 2157-7579
DOI - 10.4172/scientificreports.294
Subject(s) - servqual , customer satisfaction , computer science , business , marketing , service quality , service (business)