Open AccessInfluence of Critical Success Factors (CSFs) Adoption on the Customer Satisfaction among Small- and Medium-Sized Hotels (SMHs) in Malaysia
Author(s) -
Narges Nazari,
Azmawani Abd Rahman
Publication year - 2018
Publication title -
journal of hotel and business management
Language(s) - English
Resource type - Journals
ISSN - 2169-0286
DOI - 10.4172/2169-0286.1000177
Subject(s) - business , marketing , customer satisfaction , critical success factor , process management , operations management , industrial organization , engineering