Open AccessA Comprehensive Model with Six Service Quality Dimensions, Satisfaction and Loyalty: An Empirical Investigation into the Public Hospitals in Malaysia
Author(s) -
Kastury Gohain,
Seethaletchumy Thambiah,
Tan Hong
Publication year - 2018
Publication title -
international journal of economics and management sciences
Language(s) - English
Resource type - Journals
ISSN - 2162-6359
DOI - 10.4172/2162-6359.1000508
Subject(s) - service quality , loyalty , marketing , quality (philosophy) , service (business) , empirical research , classical economics , business , economics , mathematics , statistics , philosophy , epistemology