Open AccessApplication of the Kano model to determine quality attributes of patient's care at the primary healthcare centers of the Ministry of Health in Saudi Arabia, 2019
Author(s) -
Abdulaziz A Howsawi,
Mamdouh F Althageel,
Noorulzaman K Mohaideen,
Mohammad Shoaib Khan,
Abdulaziz S Alzahrani,
Mohamed A Alkhadir,
Sulaiman M Alaqeel,
Moath Alkathiri,
Rayan A Hawsawi
Publication year - 2020
Publication title -
journal of family and community medicine/maǧalaẗ ṭib al-usraẗ wa al-muǧtamaʼ
Language(s) - English
Resource type - Journals
eISSN - 2229-340X
pISSN - 1319-1683
DOI - 10.4103/jfcm.jfcm_92_20
Subject(s) - medicine , christian ministry , primary health care , health care , quality (philosophy) , primary care , kano model , family medicine , nursing , environmental health , service quality , population , service (business) , philosophy , theology , epistemology , economics , economic growth , economy
Patient satisfaction is the ultimate goal in any healthcare system. Together with other traditional quality indicators, patient satisfaction must be addressed to improve the quality of health care. The strategic objectives of the Ministry of Health (MOH) formulated by the Saudi National Transformation Program are to improve the quality of healthcare services, expand privatization of governmental services, and create an attractive environment for both local and international investors. The objective of this study was to apply Kano model to determine quality attributes of patient care at primary healthcare centers in Saudi Arabia.